Refund policy

Our Total Quality Obligation ensures you are happy with your Genuine Health purchase, or your money back.* This is a one-time offer to provide customers with the opportunity to try a product with confidence.

For online purchases made directly from Genuine Health you may request a refund in the original form of payment (less shipping costs) within 60 days of the date of purchase. Please Email us for a return authorization number at customerservice@genuinehealth.com with your order# in the subject line and the product you wish to return (including flavour and size if applicable), along with the reason for return in the body of the Email.

Genuine Health reserves the right to request the product be shipped back to us in its original packaging at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

* Terms and conditions apply and are subject to change without notice.

For more information, please email us at customerservice@genuinehealth.com or give us a call at 1-877-500-7888 and someone from our Customer Support Team will be happy to help.