Shipping & Returns
Online Orders
Online orders are shipped via Canada Post
FREE Shipping on orders of $120 or more before taxes.
All online orders are shipped within 1–2 business days (Monday to Friday) of being received, with the exception of public holidays.
Once your order has shipped, a shipping notification with tracking details will be sent to the email address provided at checkout.
We do not ship back ordered items; if an item you purchased is out of stock at time of order processing, it will not be shipped to you and you will not be charged for that item.
Have a question about your online order? Our Customer Support team is always happy to help. Get in touch
Shipping & Return FAQs
Below is a list of estimated shipping times based on delivery from our Ontario distribution centre to major cities across Canada, listed by province. Please note that these delivery times are just estimates and will vary depending on several factors including destination, weather and mail volume.
Destination | Regular Parcel™ | Xpresspost™ |
---|---|---|
AB | 7 business days | 3 business days |
BC | 8 business days | 3 business days |
MB | 5 business days | 3 business days |
NB | 6 business days | 3 business days |
NFL | 8 business days | 3 business days |
NS | 6 business days | 3 business days |
NT | 9 business days | 4 business days |
NU | 14 business days | 8 business days |
ON | 3 business days | 2 business days |
PE | 6 business days | 3 business days |
QC | 5 business days | 3 business days |
SK | 6 business days | 3 business days |
YT | 10 business days | 4 business days |
No, currently we do not offer shipping to destinations outside of Canada. If you are a resident of the U.S.A., click here.
Yes, Canada Post ships to PO Box addresses.
We ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for items we ship to you.
Once your order has shipped from our warehouse, we will email you with a shipping confirmation containing a Canada Post tracking number, which you can use to track your order.
Once your order is shipped from our warehouse, we will email you with a shipping confirmation containing a Canada Post tracking number, which you can use to track your order.
Didn’t receive a Tracking Number? Give us a call at 1-877-500-7999 and someone from our Customer Support Team will be happy to help.
Our Total Quality Obligation ensures you are happy with your Genuine Health purchase, or your money back.* This is a one-time offer to provide customers with the opportunity to try a product with confidence.
For online purchases made directly from Genuine Health you may request a refund in the original form of payment (less shipping costs) within 60 days of the date of purchase. Please Email us for a return authorization number at customerservice@genuinehealth.com with your order# in the subject line and the product you wish to return (including flavour and size if applicable), along with the reason for return in the body of the Email.
Genuine Health reserves the right to request the product be shipped back to us in its original packaging at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.
* Terms and conditions apply and are subject to change without notice.
For more information, please email us at customerservice@genuinehealth.com or give us a call at 1-877-500-7888 and someone from our Customer Support Team will be happy to help.